- Please contact us at firstname.lastname@example.org before you return any items to confirm if an alternative solution is available.
- Get autorization from Customer Service. Use the return address provided by Customer Services.
- TRACKING NUMBER is required to complete the return. It will facilitate for us to track your return status and process your return.
- Take your refund/exchange when the package is received.
If the return or exchange is due to the buyer's reasons, such as not liking/not wanting/not fitting, etc., the buyer will be responsible for the shipping costs. If the return or exchange is due to the product, e.g. missing accessories/broken goods, etc., the shop will be responsible for the shipping costs.
Orders are able to be canceled and refunded before shipping. As it has started shipping, what you need to do is waiting for your parcel delivery then start a return.
Easy to initiate a refund or exchange in 30 days after delivery.The refund will be completed within 3-5 working days, and the exchange will take 1-2 working days to process and ship.
In case you have any query, please do not hesitate to get in touch with our customer service on: email@example.com.
Ningbo Jiangbei Jianxin E-Commerce Co.,Ltd
Room 7-3-15, Tongji Road 227
Ningbo, Zhejiang 315000